FAQ

Returns procedure

You may, within 14 days, return the purchased goods from the date of receipt. Returns must be sent to the address of our warehouse: Relab Corp sp. z o.o., 19 Hoffmanowa St., 35-016 Rzeszów, Poland.

NOTE: We do not recommend shipping via traditional post, because recently the post office for unknown reasons does not deliver packages to us and the return may take place.

Attach the return form – Contract withdrawal form – to the package. You can download it here (click) or send it completed electronically to our mailbox: [email protected]

What is the refund period for a completed return order?

Refunds are made up to 14 days after receipt of the return package.

How long does it take to pack and ship my order?

All orders are shipped within 14 working days. In case of pre-orders shipping time can be longer up to about 30 working days, however we will inform you about it in advance.

What carriers do we use?

Domestic packages are sent by DHL, InPost, international packages are sent by GLS and Poczta Polska.

If you have any questions, please contact us at [email protected]

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