From the privacy policy below you will learn about the principles of processing personal data by RELAB and cookies.
General information.
a) This policy applies to the RELAB online store website, at www.relab.store.
b) The Store Operator is Relab Corp sp. z o.o., ul. Hanasiewicza 19, 35-103 Rzeszów.
c) The Operator's contact address to which you can send an e-mail is: [email protected].
d) The Operator is the Administrator of your personal data provided via the Relab Store website.
e) The store performs the functions of obtaining information about users and their behavior in the following manner:
- By entering data in the forms: creating a Customer account, in the order form and newsletter, they are entered into the Operator's online store system.
- By saving cookie files in end devices).
For the sake of clarity and accessibility, we have divided the Privacy Policy into two parts:
- Cookies and other technologies
- Other processing of personal data of users of the Website.
PART ONE COOKIES AND OTHER TECHNOLOGIES
The Store located at uses cookies and other similar mechanisms to learn how its users use our Store Website and for marketing purposes, including enabling users to view advertising in other places on the Internet. Cookies are also used to adapt the content of the Store Website to the preferences of its user and to optimize the use of the Service, maintaining the user's login on each subsequent page of the Store,
Cookies are computer data, in particular text files, which are stored in the terminal device of the Store User and are intended for using the Store's websites. Cookies usually contain the name of the website from which they originate, the time of their storage on the terminal device and a unique number.
The entity that places cookies on the end device of the Store user and obtains access to them is the Store Operator.
Some cookies are necessary for the operation of the Online Store. In other cases, when you first enter the Online Store, you can consent to the installation of cookies. We do not use advertising or analytical cookies (or any other non-essential cookies) without your consent.
You can change your cookie settings at any time by selecting the appropriate options or by changing your browser settings. The software for browsing websites (internet browser) usually allows cookies to be stored on the user's end device by default. Store users can change the settings in this regard. The web browser allows you to delete cookies. It is also possible to automatically block cookies. Detailed information on this subject can be found in the help or documentation of the web browser. You can always return to the cookie consent management panel using the Cookiebot tool panel, visible again on the Store's website, after deleting cookies, or after entering the Store's website in the so-called incognito mode.
Blocking specific cookies by you, if you have previously given your consent to them, will be considered as a revocation of consent and will mean that we no longer process your data in this scope. Limitations on the use of cookies may affect some functionalities available on the Online Store website.
The Store website uses a queuing system that distributes user traffic on the website across several servers in order to speed up response times. You can read more about how the queuing system works at https://www.cloudflare.com/pl-pl/
The Online Store uses two basic types of cookies: "session cookies" and "persistent cookies". "Session" cookies are temporary files that are stored on the User's end device until logging out, leaving the website or disabling the software (internet browser). "Persistent" cookies are stored on the User's end device for the time specified in the cookie parameters or until they are deleted by the User.
Below you can read what cookies we use and what companies your data may be transferred to.
1. What cookies do we use?
a. Necessary cookies
- Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- Necessary cookies are used to remember the contents of your shopping cart for the duration of your session, allow you to create anonymous website visitor statistics, allow you to be logged into the Online Store from each of the available subpages, allow you to be informed about the possibility of completing your order, allow you to secure your internet session.
- In this regard, we use the Cookiebot tool, which stores your privacy settings. It shows your consent or lack thereof to run individual types of cookies on our website.
- Other necessary cookies on the Online Store website are used for its proper functioning and management.
b. Statistical cookies.
- Statistical cookies help website owners understand how different users behave on the site by collecting and reporting anonymous information.
- We use tools that collect statistical data, thanks to which we can understand how users use the Online Store website. The data we receive from these tools does not give us information about a specific person and we do not combine it with other data that you provide to us.
c. Preference cookies.
- Preference cookies enable a website to remember information that changes the way the site looks or functions, such as your preferred language or the region you are in.
d. Marketing cookies.
- Marketing cookies are used to track users across websites. The aim is to display advertisements that are relevant and interesting to individual users and therefore more valuable to publishers and third party advertisers.
- Cookies placed on your end device as a user of the Store may also be used by entities cooperating with the Store operator, in particular the following companies: Google (Google Inc. based in the USA), Facebook (Facebook Inc. based in the USA), Twitter (Twitter Inc. based in the USA), Pinterest (Pinterest Inc. based in the USA), TikTok (based in Great Britain).
- We, as advertisers using Google services, do not have access to data from cookies saved on your device, but we can order advertisements to recipients selected by us, e.g. to all people who visited our website (or its specific subpage or specific product) in the last 7 days.
- You can read much more detailed information about marketing cookies on the websites of these entities.
- We also use (as part of using Google Ads and Google Analytics) the Google Tag Manager tool mentioned above. It allows us to manage advertising campaigns and measure their effectiveness.
2. Important Marketing Techniques.
We use statistical analysis of traffic on the Store's website through Google Analytics Google and Ads Conversion Tag (Google Inc. based in the USA), Facebook Pixel (Meta Platforms, Inc. based in the USA), TikTok Pixel (TikTok Information Technologies UK Limited, based in Great Britain), Pinterest Pixel (Pinterest, Inc., based in the USA). We do not transfer personal data to the operator of this service, but only anonymized information. The service is based on the use of cookies on the user's end device. In terms of information about user preferences collected by the Google advertising network, the user can view and edit information resulting from cookies using the tool:
- https://www.google.com/ads/preferences/
- https://www.facebook.com/business/help/560982207646475
- https://help.pinterest.com/en/article/edit-personalization-settings
3. Links to our social media profiles, social plugins.
- On the Store Website we also have links to our profiles in social media, i.e. Instagram and Tik Tok. These are icons with links that take you to the listed services. Information on how a given service processes your personal data can be found in the privacy policy of the given service.
- If you have logged into one of the above-mentioned social networking sites before visiting our Website, its owner will be able to directly assign your visit to our Website to your profile on that site.
- Further details on the use of information from social plugins can be found on the websites of the providers of these services:
Instagram – https://help.instagram.com/155833707900388
TikTok – https://www.tiktok.com/legal/page/eea/privacy-policy/pl
Google - https://www.google.com/policies/privacy/archive/20010104-20040701/
Meta - https://www.facebook.com/privacy/policy/
Pinterest - https://policy.pinterest.com/en/privacy-policy
- If you do not want social networking sites to assign data collected during your visit to the Website directly to your profile on a given site, you must log out of that site before visiting the Online Store website.
4. Legal issues related to cookies.
The legal basis for our use of essential cookies (indicated above) is our legitimate interest, i.e. the right to run a Website supporting our business, and the need to maintain its security. The legal basis for our use of other cookies is your consent.
Your data from cookies will be processed and stored depending on the period of use of the above-described IT technologies Google Analytics, Google AdWords, Facebook Pixel, etc. or until you withdraw your consent in this regard. In the cookie management panel of the Cookiebot tool visible again on the Shop's website, after deleting cookies, or after entering the Shop's website in the so-called incognito mode, you can check how long specific cookies store information.
5. Automated decision-making. Profiling.
Our use of cookies, especially for behavioral advertising purposes, may involve so-called profiling. This means that we can create a user profile based on the information collected (e.g. e-mail address, order history, type of device, technology used, frequency of visits) and, on this basis, formulate purchase forecasts for the future. This allows us to make decisions about what content (including advertisements) to display on our and other websites. Your data as a user of the Online Store website is subject to profiling, but this will not cause any legal consequences for you.
PART TWO: OTHER PROCESSING OF PERSONAL DATA OF WEBSITE USERS
1. Selected data protection methods used by the Store Operator.
a) Your login and personal data entry points are protected in the transmission layer by an SSL certificate. Thanks to this, personal data and login data entered on the website are encrypted on your computer or phone and can only be read on the target server.
b) Personal data stored in the database is encrypted in such a way that only the Operator with the key can read it. Thanks to this, your data is protected in case of attempts to steal the database from the server.
c) The operator periodically changes its administrative passwords.
d) In order to protect your data, the Operator regularly makes backup copies.
An important element of data protection is also the regular updating of the software used by the Operator to process personal data.
2. Hosting.
The store is hosted (technically maintained) on the operators' servers by:
- Cloud4you sp. z o.o. with its registered office in Warsaw, at ul. Poleczki 23, entered into the register of entrepreneurs of the National Court Register (KRS) maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register (KRS), under number 0000759199, Regon: 381421344, Tax Identification Number (NIP): 9512471463
- SEOHOST Sp. z o.o. ul. Obornicka 330 60-689 Poznań NIP: 9721323212 REGON: 520718284 KRS: 0000939910
The mailbox is hosted on the operator's server by the:
- Cloud4you sp. z o.o. with its registered office in Warsaw, at ul. Poleczki 23, entered into the register of entrepreneurs of the National Court Register (KRS) maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register (KRS), under number 0000759199, Regon: 381421344, Tax Identification Number (NIP): 9512471463
3. Information about the processing of your personal data in the RELAB store:
a) The Administrator of your personal data is Relab Corp sp. z o. o.,
ul. Hanasiewicza 19, 35-103 Rzeszów, e-mail address for contact regarding your personal data: [email protected].
b) The Administrator, via the Store's website, collects and processes your personal data transferred for the purposes indicated in point 3 letter c of Part Two of the Privacy Policy, such as:
- name and surname,
- address,
- e-mail address,
- phone number.
c) Your data will be processed for the purpose of:
- concluding and implementing the goods sale agreement and implementing the obligations and rights of the parties to the agreement, pursuant to Article 6 paragraph 1 letters b and c of the GDPR, including user service via the contact form and Internet messengers.
- setting up a Customer Account in the online store, pursuant to Article 6 paragraph 1 letter b of the GDPR,
- sending the newsletter, based on art. 6 sec. 1 letter a GDPR, i.e. your voluntary consent. You can withdraw your consent at any time by sending an e-mail to [email protected] or by clicking on the "Unsubscribe" link, which you will find at the end of each e-mail with the newsletter.
d) Your data will be made available to: courier companies, banks, payment operators, providers of IT or legal services provided to the Administrator, hosting companies on an entrusted basis, insurers, accounting offices, comment system operators, online chat messenger operators, authorized employees and associates of the Operator who use the data to achieve the purpose of the Store's operation, companies providing marketing services to the Store Operator, as well as entities authorized to obtain personal data under the law.
e) Your data will be stored (depending on the purpose of processing):
- in the event of conclusion and performance of the agreement – until the end of the storage periods for documentation related to the sale of goods in the Relab store, i.e. for a period of 5 years, counted from the beginning of the year following the year to which the sales documents relate,
- in the event of setting up a Customer Account - until it is closed,
- in the event of sending a newsletter - until you withdraw your consent to sending the newsletter.
f) You have the right to access your data and the right to rectify, delete ("the right to be forgotten"), limit processing, the right to transfer data, the right to object.
For this purpose, you can submit a request regarding the processing of personal data at any time by e-mail to the address of the Personal Data Administrator: [email protected].
h) You have the right to lodge a complaint with the supervisory authority responsible for the protection of personal data, which is the President of the Office for Personal Data Protection.
i) The processing of your personal data is voluntary, but failure to provide it will prevent you from doing so (depending on the purpose of data processing):
- to conclude a sales contract, including the delivery of goods to the address indicated by you,
- setting up a Customer Account,
- receiving the newsletter.
4. Information on the processing of your data if you are a user of the RELAB fan page on social media (Facebook, Instagram, Tiktok, Twitter, Youtube, Pinterest):
a) The administrator of your personal data is Relab Corp sp. z o.o., ul. Hanasiewicza 19, 35-103 Rzeszów, e-mail address: [email protected].
b) The joint administrator of your data is
- on Facebook: Facebook Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour, D2 Dublin Ireland,
- on Instagram Meta Platforms, Inc. (company number C2711108), 1601 Willow Road Mantlo Park, California, 94025 USA,
- on TikTok: Beijing ByteDance Technology Co Ltd, Room 10A Building 2 No. 48 Zhichun Road, Haidian District, Beijing China USA,
- on Twitter, Twitter, Inc. Attn: Copyright Agent 1355 Market Street, Suite 900, San Francisco,CA, 94103 USA,
- on Linkedin,Linkedin Corporation,880 W Maude Ave, Sunnyvale, California, CA 94085 USA,
- on Pinterest, Inc, 505 Brannan St, San Francisco, CA, Technology
c) The contact point for data protection matters is: Relab Corp sp. z o.o., ul. Hanasiewicza 19, 35-103 Rzeszów, e-mail address: [email protected]
d) The Administrator, via the Company's fan page, collects and processes your personal data provided for the purpose indicated in point 4 letter e of Part Two of the Privacy Policy, such as:
- name and surname,
- e-mail address,
e) Your personal data will be processed on the basis of Article 6 paragraph 1 letter f of the GDPR for the purpose of:
- running a fan page on the above-mentioned portals by placing entries, photos, videos and replies to comments there,
- contact via the fan page (including: sending information and "likes"),
- managing likes, events and comments via the portal.
f) Your data will be shared:
- with IT or legal service providers,
- with entities authorized to obtain personal data under the law.
g) Personal data will be processed until the Company's fan page is closed on the portal.
h) You have the right to access your data and the right to rectify, delete, limit processing, the right to transfer data, the right to object
i) You can submit requests regarding the processing of personal data by e-mail to the address of the Personal Data Administrator: [email protected].
j) You have the right to lodge a complaint with the supervisory authority responsible for the protection of personal data, which is the President of the Office for Personal Data Protection.
The processing of your personal data is necessary to post information, comments and "likes" on the Relab fan page on portals.
5. Information in forms.
a) The store collects information provided voluntarily by the user in the Customer Account registration form, product purchase in the Relab store and subscription to the newsletter list.
b) The store may save information about connection parameters (time stamp, IP address).
c) The store, in some cases, may save information that facilitates linking the data in the form with the e-mail address of the user filling out the form. In such a case, the user's e-mail address appears inside the url address of the page containing the form.
6. Administrator Logs.
Information about user behavior in the store may be subject to logging. This data is used to administer the store.