REGULATIONS OF THE ONLINE STORE OPERATING AT RELAB.STORE

The online store available at relab.store makes every effort to ensure that customers feel comfortable and satisfied with their purchases. The store operates based on applicable legal regulations and with respect for good manners in business transactions. 

We make every effort to meet all your expectations and for the Store to meet the highest standards of service, safety and quality of the Products offered.

These regulations are regulations regarding the provision of services by electronic means and regulate the principles of concluding contracts in the Store and as such are also subject to other acts regulating these matters.

§ 1 Introductory Provisions

1. The RELAB online store, available at the Internet address http://relab.store, is operated by CORP CORP Sp. z o.o., with its registered office in Rzeszów, ul. Klementyny Hoffmanowej 19, postal code 35-103 Rzeszów, Poland, entered into the National Court Register maintained by the District Court in Rzeszów, 12th Commercial Division of the National Court Register, under the number: 0000909079, NIP: 8133862816, REGON: 389316865, – which is the Owner and Administrator of the personal data of Customers who are natural persons.

2. These Regulations are addressed to Customers, in particular Consumers, and define the rules and procedure for concluding Distance Selling Agreements via the Store.

3. The Seller is an entrepreneur within the meaning of the provisions of the Act of 6 March 2018 - the Entrepreneurs' Law. Therefore, the provisions on consumer protection shall apply to the sale of Products to a Buyer who is a natural person performing a legal act not directly related to his/her business or professional activity. 

4. Both these regulations and all content placed on the aforementioned website, in particular such as logos, designs, including Product designs or the name of the Store are subject to copyright and are protected by this law. Copying and using any content made available on the aforementioned website without the consent of the Owner is prohibited.

5. The subject of the Store's activity is the retail sale of clothing and accessories via the Internet.

6. The Customer may place orders in the Store 24 hours a day, 7 days a week via the website where the Store is run. Orders are delivered within the European Union.

7. The Seller shall not be liable to the fullest extent permitted by law for any disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

8. All Products offered in the Store are brand new and free from defects.

9. When using the Store, the Customer is obliged to act in accordance with its intended purpose, in particular in a manner that does not violate legal regulations and the rights of third parties.

10. Information about the Products does not constitute an offer within the meaning of the provisions of the Civil Code - it is an invitation to conclude a sales contract.

§ 2 Definitions
 

1. Seller – CORP CORP Sp. z o.o., with its registered office in Rzeszów, ul. Klementyny Hoffmanowej 19, postal code 35-103 Rzeszów, entered into the National Court Register kept by the District Court in Rzeszów, 12th Commercial Division of the National Court Register, under the number: 0000909079, NIP: 8133862816, REGON: 389316865. 

2. Customer – a natural person with full legal capacity, a legal person or an organizational unit without legal personality, to which the Act grants legal capacity, which concludes a distance contract with the Seller;

3. Store – Online store run by the Seller at the Internet address http://www.relab.store.

4. Distance contract – a contract concluded with the Customer as part of an organized distance contracting system (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.

5. Regulations – these regulations of the Store.

6. Consumer – a natural person concluding a contract for a purpose that can be deemed not directly related to his or her business or professional activity;

7. Order – a declaration of will of the Customer submitted using the Order Form and aiming directly at concluding a Product Sales Agreement or Products with the Seller.

8. Account – the customer's account in the Store, where personal data provided by the Customer and information about the Orders placed by him in the Store are collected.

9. Registration form – a form available in the Store, enabling the creation of an Account.

10. Order Form – an interactive form available in the Store, enabling the placing of an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.

11. Cart – an element of the Store software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of Products.

12. Product – a movable item available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.

13. Sales Agreement – ​​a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store. Sales Agreement is also understood as – in relation to the features of the Product – a service agreement and a contract for specific work.

14. Business Days – all days from Monday to Friday inclusive, excluding public holidays in Poland.

15. Entrepreneur with consumer rights - a natural person concluding a contract directly related to his/her business activity, if the content of this contract indicates that it is not of a professional nature for him/her.

§ 3 Contact with the Store

1. Seller's address: ul. Klementyny Hoffmanowej 19, 35-103 Rzeszów, Poland,

2. Shipping and returns warehouse address: Hoffmanowej 19, 35-016 Rzeszów, Poland,

3. Seller's e-mail address: [email protected].

4. Seller's telephone number: + 48 882-613-387

5. Seller's bank account number (ING bank) for PLN transfers: 94 1050 1562 1000 0090 8241 8774,

6. Seller's bank account number (ING bank) for EUR transfers: 79 1050 1562 1000 0090 8445 6723

7. The Customer can communicate with the Seller using the addresses provided in this paragraph.

§ 4 Rules for placing an Order and shipping the Product

1. Browsing the Store's assortment does not require creating an Account. Placing Orders by the Customer for Products in the Store's assortment is possible by providing the necessary personal and address data enabling the execution of the Order.

2. Products available in the online store are ranked based on the following criteria:

• price ascending,

• price descending,

• size,

• color,

• collection,

• type.

3. To place an order, add the Product to the Cart, fill out the form with the correct data and click the button "Place an order" or similar.

4. The order is placed when the Customer correctly fills in the data, including shipping data (contact details, address, telephone number, e-mail address) or logs in to the order form.

5. Accuracy and diligence are recommended when filling out the Order Form. An incorrectly filled out form containing incorrect or incomplete data may result in the Seller being unable to properly execute the contract without the Seller's fault.

6. After placing the Order, the Customer receives a confirmation of receipt of the order from the Store via e-mail.

7. The moment of conclusion of the contract is considered to be the confirmation of acceptance of the Order sent to the Customer's e-mail address.

8. The commencement of the Order's execution begins upon the posting of funds to the Seller's bank account for a given Product purchased by the Customer.

9. Shipping within Poland and abroad involves additional costs for the Customer. This cost depends on the given country and is specified in the Order Form. The shipping cost in the Order Form is given each time for a given type of Product and may vary depending on the ordered Product, the number of Products or the country of shipment.

10. The product is delivered by a courier company. The delivery time is usually around 14 business days from the moment the Product is sent and may depend on the courier company's operation. Information on the estimated delivery time of the shipment is available in the Order Form.

11. When receiving the Product, it is recommended that the Customer examines it to detect any defects and prepares an appropriate damage report in the presence of a representative of the entity carrying out the delivery.

12. At the moment of receiving the Product, the risk of damage or accidental loss of the Product is transferred to the Consumer. For a Customer who is not a Consumer, this risk is transferred at the moment of handing over the Product to the delivering entity.

13. Order processing time: all orders are shipped within 14 business days.

14. The Seller reserves the right to process orders faster, i.e. within 2-3 days after the funds have been credited.

15. If the Customer chooses the traditional bank transfer payment method, he/she is obliged to make the transfer within 2 business days from the date of placing the Order. If the Seller does not record the payment within 2 business days from the date of placing the order by the Customer, the Seller has the right to cancel the order due to the Customer's fault due to lack of payment. Failure to pay within the above deadline is considered an implied withdrawal from the Agreement by the Customer. The Customer will be informed of the cancellation of the order by e-mail to the address provided by him in the order form. In the event that the lack of payment resulted from a situation not attributable to the Customer, in particular from a break in access to online banking, the Customer should inform the Seller of this fact by sending a message to his e-mail address or by replying to the message received from the Seller regarding the cancellation of the order. Such situations will be resolved individually.

16. The Customer undertakes not to place unreliable or dishonest orders, for the purposes of these regulations such orders are considered to be those that in particular: contain false data, were placed without the intention to execute the contract or were paid for using a stolen payment card or were placed as a result of a breach of security or contrary to the rules of the regulations and generally applicable provisions.

17. If a situation is detected or suspicion arises that the situation from the previous point may occur or a Site system error has occurred, the Seller will take appropriate steps to clarify the situation. In such situations, the Seller has the right to cancel the order, refuse to sell or delete the customer's account. 

18. In the event of failure to collect the Product in due time, i.e. before it is sent back to the Seller, the Seller has the right to charge the Customer with costs within the limits of the damage incurred in connection with the Customer's failure to collect the Product and its return, in particular the costs of shipping.

19. The Seller has the right to cancel the order if it is not picked up by the Customer in due time.

20. If the Customer is a natural person concluding a contract directly related to their business activity, the Seller shall verify whether the concluded sales contract is of a professional nature, consisting in checking the subject of the business activity performed (PKD codes), made available on the basis of the provisions on the Central Register and Information on Business Activity. 

§ 5 Price and offered delivery and payment methods

1. Prices given in the Store are given in Polish zloty and are gross prices (include VAT).

2. In each case of a reduction in the price of the goods, the Seller shall provide the Customer with the possibility of comparing it with the price applicable before the reduction by placing next to the price the current information about the lowest price that was applicable for the period of 30 days preceding the price reduction. If a given product is offered in the store for less than 30 days before the moment of the price reduction, the information referred to in the previous sentence covers the entire period of offering the given product in the Store. 

3. The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery, about which the Customer is informed on the Store's website when placing the Order, including when expressing the will to be bound by the Sales Agreement.

4. In the event that the Customer is informed about the price by e-mail, the contract will be binding upon acceptance of the price by the Customer - acceptance of the price should be expressed in a return e-mail to the Seller.

5. The customer can use the following delivery options:
   a) Courier shipment (via the logistics operator DHL Polska, InPost, Poczta Polska and GLS, i.e. General Logistics Systems Poland Sp. z o.o.) – approximate delivery time up to 14 business days in Poland, from the moment of handing over the Product to the courier, i.e. from the date of shipment. In the case of delivery of international shipments (to other European Union countries), the delivery time is from 2 to 14 business days, depending on the country of delivery.

6. The entity providing online payment services and online payment security is:

 - Payu.pl – belonging to PayU S.A. with its registered office in Poznań, ul. Grunwaldzka 186, 60-166 Poznań, entered into the register of entrepreneurs maintained by the District Court Poznań - Nowe Miasto and Wilda in Poznań, under number 0000274399, with the share capital of PLN 4,000,000 fully paid up, and the Tax Identification Number (NIP): 779-23-08-495. Possible forms of payment:

- imoje - ING Bank Śląski S.A. with its registered office in Katowice, at ul. Sokolska 34, 40-086 Katowice; entered into the Register of Entrepreneurs of the District Court Katowice – East, 8th Commercial Division of the National Court Register under KRS number 0000005459; with the share capital of PLN 130,100,000 and the paid-up capital of PLN 130,100,000; NIP 634-013-54-75; subject to supervision by the Polish Financial Supervision Authority, with its registered office in Warsaw, at ul. Piękna 20, postal code 00-549

- PayPo Sp. z o.o. ul. Domaniewska 39 02-672 Warsaw NIP: 5213705997 - deferred payments,

- Stripe Payments Europe, Ltd, C/O A&L Goodbody, Ifsc, North Wall Quay, Dublin, Dublin 1, Republic Of Ireland, a company providing the incoming payment processor service.

- PayPal (Europe) S.a r.l et Cie, S.C.A. 22-24 Boulvard Royal L-2449 Luxembourg.

- UAB ZEN.COM Lvivo g. 25-104, LT-09320 Vilnius, Lativa 

7. The Seller shall not be liable to the Customer for any problems in payment processing that are not attributable to the Customer or the Payment Service Provider.   

§ 6 Right of withdrawal

1. A consumer or a natural person concluding a contract directly related to their business activity, when the content of the contract indicates that it is not of a professional nature, may withdraw from the Sales Agreement within 14 days, unless generally applicable regulations provide for a longer period. 

2. Due to health protection or hygiene reasons, the right of withdrawal does not apply to products such as:

a) socks;

b) underwear;

if their packaging has been opened after the goods were delivered to the Customer.

3. The period specified in paragraph 1 begins on the day of delivery of the Product to the Customer specified in paragraph 1 above or to a person indicated by him other than the carrier.

4. The Customer indicated in paragraph 1 above may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Customer to send the declaration before the expiry of this deadline - the declaration can be found at the end of these regulations or downloaded in faq.

5. The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's e-mail address or by submitting the declaration on the Seller's website - the Seller's contact details are specified in § 3. The declaration may also be submitted on a form, the template of which constitutes Annex No. 2 to these Regulations and Annex to the Act of 30 May 2014 on consumer rights, however, this is not obligatory.

6. The Seller will refund the payment using the same payment methods that were used by the Customer indicated in paragraph 1 above in the original transaction, unless the Customer has expressly agreed to another solution that will not involve any costs for him. In the event of the need to refund funds for a transaction made by the customer with a payment card, the seller will make the refund to the bank account assigned to the Ordering Party's payment card.

7. The payment will be returned within 14 days from the date of receipt of the Customer's declaration of withdrawal from the contract. The Seller may withhold the return of the payment until the Product is received back or until proof of its return is provided to him, depending on which event occurs first.

8. If a consumer or a natural person concluding a contract directly related to their business activity, when it results from the content of the contract that it is not of a professional nature for them, exercises the right to withdraw from the contract and the Seller has not offered to collect the goods themselves, the Seller may withhold the refund of payments received from the consumer until the consumer receives or provides proof of sending the goods back, depending on which comes first.

9. A consumer or a natural person concluding a contract directly related to their business activity, when the content of the contract indicates that it is not of a professional nature for them exercising the right to withdraw from the contract should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which they informed the Seller of the withdrawal from the Contract. The deadline will be met if the Customer returns the Product before the expiry of the 14-day period.

10. If the contract was concluded outside the business premises and the goods were delivered to a consumer or a natural person concluding a contract directly related to his business activity, when the content of the contract indicates that it is not of a professional nature for him to the place where he resided at the time of conclusion of the contract, the Seller is obliged to collect the goods at his own expense if, due to the nature of the goods, they cannot be returned by ordinary mail.

11. When exercising the right to withdraw from the contract, the Customer returns the Product to the Seller at his own expense and risk. If the Customer has chosen a delivery method other than the cheapest available from the Seller, the Seller is not obliged to return the difference in shipping costs to the Customer.

12. A consumer or a natural person concluding a contract directly related to their business activity, when the content of the contract indicates that it is not of a professional nature for them, is liable only for the reduction in the value of the Product resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the Product.

13. The goods should be sent to the return address: Hoffmanowej 19, 35-016 Rzeszów, Poland.

§ 7 Complaint - liability for non-conformity of goods with the contract

1. The basis and scope of the Seller's liability towards the Customer, if the sold Goods have a defect, are defined by generally applicable legal provisions, in particular the Consumer Rights Act. 

2. The Seller hereby informs about the entrepreneur's liability for the compliance of the service with the contract, as provided for by law. The consumer has the right to use the guarantee, provided that it has been granted. 

3. The correspondence address for complaints and the address for returning goods is: ul. Hoffmanowej 19, 35-016 Rzeszów, Poland.

4. The goods are in accordance with the contract if, in particular, their description, type, quantity, quality, completeness and functionality are in accordance with the contract, and in relation to goods with digital elements - also compatibility, interoperability and availability of updates and suitability for the specific purpose for which they are needed by the consumer, about which the consumer informed the Seller at the latest at the time of conclusion of the contract and which the Seller accepted. 

5. If the goods are inconsistent with the contract, the consumer may request their repair or replacement.

6. The seller may make an exchange when the consumer requests a repair, or the seller may make a repair when the consumer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the entrepreneur. If repair and replacement are impossible or would require excessive costs for the entrepreneur, he may refuse to bring the goods into conformity with the contract.

7. The Seller shall repair or replace the goods within a reasonable time from the moment the consumer informs him of the lack of conformity with the contract, and without excessive inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer acquired them. The costs of repair or replacement, including in particular the costs of postage, transport, labour and materials, shall be borne by the Seller. 

8. The consumer makes available to the Seller the goods subject to repair or exchange. The seller collects the goods from the consumer at his own expense. The consumer is not obliged to pay for the normal use of the goods that were subsequently exchanged.

9. In cases specified in the Consumer Rights Act, the consumer may submit a declaration of price reduction or withdrawal from the contract. In particular, this applies to situations in which the Seller refused to bring the goods into conformity with the contract or did not bring the goods into conformity with the contract.

10. The Seller shall return to the consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the consumer's declaration of a price reduction. 

11. In the event of withdrawal from the contract, the consumer shall immediately return the goods to the Seller at his expense. The Seller shall return the price to the consumer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.

12. The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. It is presumed that the lack of conformity of the goods with the contract is material.

13. The entrepreneur is liable for any lack of conformity of the goods with the contract existing at the time of delivery and revealed within two years from that time, unless the expiry date of the goods, specified by the entrepreneur, his legal predecessors or persons acting on their behalf, is longer. 

14. It is presumed that the lack of conformity of the goods with the contract, which became apparent within two years from the date of delivery of the goods, existed at the time of delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the goods or the nature of the lack of conformity of the goods with the contract.

15. The seller is obliged to respond to the consumer's complaint within 14 days of receiving it.

16. If a guarantee has been granted for the goods, information about it and its content will be included in the description of the goods in the Store. 

17. The entrepreneur is also entitled to rights related to the non-conformity of the goods with the contract as a consumer.

18. The Seller excludes liability under the warranty towards customers other than consumers and entrepreneurs with consumer rights. 

§ 8 Personal data in the Online Store

1. The Seller is the administrator of the personal data of Customers collected via the Online Store.

2. Personal data of Customers collected by the administrator via the Online Store are collected for the purpose of executing the Sales Agreement or maintaining the Account, and if the Customer consents to this - also for marketing purposes.

3. The recipients of the personal data of the Online Store Customers may be: entities providing IT services, network maintenance, transport services.

4. In the case of a Customer who uses the online store's delivery method by post or courier, the Administrator makes the collected personal data of the Customer available to the selected carrier or intermediary carrying out the shipments on behalf of the Administrator.

5. In the case of a Customer who uses the electronic payment method or payment card in the Online Store, the Administrator provides the collected personal data of the Customer to the selected entity handling the above payments in the Online Store, i.e. Payu S.A. Stripe Ltd. Stripe, PayPal, as well as the logistics operator DHL Polska, InPost, Poczta Polska and General Logistics Systems Poland Sp. z o.o. (GLS), in order to complete the shipment.

6. The Client has the right to access the content of their data and to correct, delete, limit processing, the right to transfer data, the right to object and file a complaint to the President of the Personal Data Protection Office.

7. Providing personal data is voluntary, however, failure to provide the personal data indicated in the Regulations, which are necessary to conclude the Sales Agreement, results in the inability to conclude this agreement.

8. In the case of subscribing to the newsletter and agreeing to receive it during the registration or ordering process (consent to receive commercial information electronically), it is only necessary to provide an e-mail address to which commercial information from the Administrator will be sent. The User may resign from sending such information at any time by clicking the unsubscribe link located in the footer of each newsletter or by sending an e-mail to the following address: [email protected]. More information on the processing of personal data by the Data Administrator can be found in the Privacy and Cookies Policy of Relab.

§ 9 Agreement for the provision of electronic services

1. The Seller provides electronic services through the Store, which enable placing an Order via the Order Form. 

2. The provision of the electronic service is free of charge. 

3. The agreement for the provision of electronic services is concluded for a fixed period and is terminated upon placing an Order or resignation from its execution.

4. Technical requirements necessary for cooperation with the teleinformatic system: computer with Internet access, access to e-mail, Internet browser: Internet Explorer version 7.0 or later with JavaScript and cookies enabled, Mozilla Firefox version 4.0 or later with JavaScript and cookies enabled or Google Chrome version 8 or later. Recommended monitor resolution 1024×768 pixels. 

5. It is prohibited to use electronic services in a way that unlawfully disrupts the functioning of the Store through the use of specific software or devices and to place unreliable or dishonest orders within the meaning of these Regulations. 

6. The Customer may submit complaints related to the provision of electronic services via the Online Store by sending an e-mail or in writing to the Seller's address. 

7. The Seller will consider the complaint immediately, no later than within 30 days from the date of receipt of the complaint. 

8. The Seller will respond to the complaint to the e-mail address provided by the Service Recipient or in another manner agreed by the parties, and if possible, will propose a way to solve the problem.

§ 10 Final provisions

1. Agreements concluded through the Store are concluded in Polish or English (depending on the buyer's location)

2. The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal regulations, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer of each change at least 7 days in advance.

3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of services by electronic means; the Act on consumer rights, the Act on the protection of personal data, the Act on copyright and related rights and the provisions of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), and the Consumer shall also have the rights and claims against the Seller provided for by the law of the Consumer's country of origin.

4. A consumer from outside Poland benefits from the protection provided by the regulations of his/her country of origin and is protected by these regulations regardless of the choice of applicable law.

5. The customer has the right to use out-of-court complaints and claim settlement methods. For this purpose, they can file a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/

6. The Annexes constitute an integral part of these Regulations.

 Appendix 1. Complaint form. (It must be completed if the complaint is made under the warranty).

 Appendix 2. Withdrawal form. (Please complete it only if you wish to withdraw from the contract concluded with the Seller).

The regulations enter into force as of 15 December 2025.r 2026.