TERMS AND CONDITIONS OF THE ONLINE STORE OPERATING AT RELAB.STORE

The online Shop at relab.store does its utmost to ensure that customers feel at ease and are satisfied with their purchases. The Shop operates in accordance with applicable laws and regulations and in accordance with accepted business practices.

We do our utmost to meet all your expectations and ensure that our Shop meets the highest standards of service, security and product quality.

These Terms and Conditions govern the provision of services by electronic means and set out the rules for concluding contracts in the Shop; as such, they are also subject to other legislation governing these matters.

§ 1 Initial provisions

1. The RELAB Online Shop, accessible at http://relab.store, is operated by CORP CORP Sp. z o.o., with its registered office in Rzeszów, at ul. Hoffmanowej 19, 35-016 Rzeszów, Poland, entered in the National Court Register maintained by the District Court in Rzeszów, 12th Commercial Division of the National Court Register, under number: 0000909079, NIP (Tax Identification Number): 8133862816, REGON (National Business Registry Number): 389316865, – which is the Data Controller and Data Processor for the personal data of Customers who are natural persons.
2.  These Terms and Conditions are intended for Customers, in particular Consumers, and set out the rules and procedures for concluding distance sales contracts via the Shop.
3. The Seller is a business operator within the meaning of the Act of 6 March 2018 on Business Law. Consequently, consumer protection legislation shall apply to the sale of Products to a Buyer who is a natural person performing a legal transaction not directly related to their business or professional activities. 
4.  Both these Terms and Conditions and all content featured on the aforementioned website, in particular logos, designs (including product designs) and the name of the Shop, are subject to copyright and are protected by that law. Copying and using any content made available on the above-mentioned website without the Owner’s consent is prohibited.
5. The Shop’s business consists of the online retail sale of clothing and accessories.
6. Customers can place orders in the Shop 24 hours a day, 7 days a week via the website on which the Shop operates. Orders are fulfilled within the European Union.
7. To the fullest extent permitted by law, the Seller shall not be liable for any disruptions, including interruptions to the operation of the Shop, caused by force majeure, unlawful acts by third parties, or the incompatibility of the Online Shop with the Customer’s technical infrastructure.
8. All Products offered in the Shop are brand new and free from defects.
9. When using the Shop, the Customer must use it for its intended purpose, and in particular in a manner that does not contravene the law or infringe the rights of third parties.
10. Product information does not constitute an offer within the meaning of the Civil Code – it is an invitation to enter into a sales contract.

§ 2 Definitions

1. Seller – CORP CORP Sp. z o.o., with its registered office in Rzeszów, at ul. Hoffmanowej 19, 35-016 Rzeszów, Poland, entered in the National Court Register maintained by the District Court in Rzeszów, 12th Commercial Division of the National Court Register, under number: 0000909079, NIP (Tax Identification Number): 8133862816, REGON (National Business Registry Number): 389316865.
2.  Customer – a natural person with full legal capacity, a legal person, or an organisational unit without legal personality to which the Act grants legal capacity, who enters into a distance contract with the Seller;
3. Shop – The online Shop operated by the Seller at the web address http://www.relab.store.
4. Distance contract – a contract concluded with the Customer through an organised system for the conclusion of distance contracts (via the Shop), without the parties being physically present at the same time, using exclusively one or more means of distance communication up to and including the moment the contract is concluded.
5. Terms and Conditions – these Terms and Conditions of the Shop.
6. Consumer – a natural person who enters into a contract for a purpose that can be regarded as not directly related to their business or professional activities;
7. Order – a declaration of intent by the Customer made via the Order Form and intended directly to conclude a Sales Contract for a Product or Products with the Seller.
8. Account – the Customer's account on the Shop, in which the personal data provided by the Customer and information about Orders placed by them on the Shop are stored.
9. Registration form – a form available in the Shop that allows you to create an Account.
10. Order form – an interactive form available in the Shop, enabling customers to place an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Contract, including the method of delivery and payment.
11. Shopping basket – a feature of the Shop’s software where the Products selected by the Customer for purchase are displayed, and where it is possible to specify and amend the Order details, in particular the quantity of Products.
12. Product – a movable item available in the Shop which is the subject of the Sales Contract between the Customer and the Seller.
13. Sales Contract – a contract for the sale of a Product entered into or concluded between the Customer and the Seller via the Online Shop. The term ‘Sales Contract’ shall also be understood to include – depending on the nature of the Product – a contract for the provision of services and a contract for specific work.
14. Working days – all days from Monday to Friday inclusive, excluding public holidays in Poland.

§ 3 Contact with the Shop

1. Seller’s address: ul. Klementyny Hoffmanowej 19, 35-016 Rzeszów, Poland,
2. Address of the dispatch and returns warehouse: Klementyny Hoffmanowej 19, 35-016 Rzeszów, Poland,
3.  Seller's email address: [email protected] .
4. Seller's telephone number: + 48 882-613-387 
5. Seller's bank account number (ING bank) for PLN transfers: 94 1050 1562 1000 0090 8241 8774, 
6.  Seller's bank account number (ING bank) for EUR transfers: 79 1050 1562 1000 0090 8445 6723 
7. The Customer may contact the Seller using the contact details provided in this paragraph.

§ 4 Rules for placing an Order and Product dispatch

1. Browsing the Shop's product range does not require creating an Account. Customers may place orders for products available in the Shop’s range by providing the necessary personal and address details required to fulfil the Order.
2. The Products available in the Online Shop are ranked based on the following criteria:
   - price ascending,
   - price descending,
   - size,
   - colour,
   - collection,
   - type.
3. To place an Order, add the Product to your Basket and click the button labelled “Place Order” or similar, then complete the form with the correct details.
4. The Order is valid once the Customer has correctly entered their details, including delivery details (contact details, address, telephone number, email address), or has logged in via the Order Form.
5. When completing the Order Form, accuracy and care are recommended. An incorrectly completed form containing incorrect or incomplete details may result in the Seller being unable to fulfil the contract properly, through no fault of their own.
6. Once the Order has been placed, the Customer will receive an email from the Shop confirming that the order has been accepted.
7. The moment the contract is concluded is deemed to be the confirmation of the Order’s acceptance sent to the Customer’s email address.
8. The fulfilment of the Order shall commence once the payment for the Product purchased by the Customer has been credited to the Seller’s bank account.
9. Delivery within Poland and international delivery incur an additional cost for the Customer. This cost varies by country and is specified in the Order Form. The delivery cost shown on the Order Form applies to each specific type of Product and may vary depending on the Product ordered, the quantity of Products, or the country of delivery.
10. The Product is delivered by a courier service. Delivery usually takes around 14 working days from the date the Product is dispatched and may depend on the courier service. Information regarding the estimated delivery time is available on the Order Form.
11. Upon receipt of the Product, the Customer is advised to inspect it for any defects and to draw up a damage report in the presence of a representative of the delivery company.
12. Upon collection of the Product, the risk of damage to or accidental loss of the Product passes to the Consumer. For a Customer who is not a Consumer, this risk passes upon handover of the Product to the delivery company.
13. Order processing time: all orders are dispatched within 14 working days.
14. The Seller reserves the right to process orders more quickly, i.e. within 2–3 days of the payment being credited.
15. If the Customer chooses to pay by standard bank transfer, they must make the transfer within 2 working days of placing the Order. If the Seller does not receive payment within 2 working days of the Customer placing the order, the Seller is entitled to cancel the order due to non-payment, for which the Customer is responsible. Failure to make payment by the above-mentioned deadline shall be deemed to constitute an implied withdrawal from the Contract by the Customer. The Customer will be notified of the cancellation of the order by email to the address provided in the Order Form. If the non-payment was due to circumstances beyond the Customer’s control, in particular an interruption in access to online banking, the Customer should inform the Seller of this by sending an email to the Seller’s address or by replying to the message received from the Seller regarding the cancellation of the Order. Such matters will be decided on a case-by-case basis.
16. The Seller may also send the Customer an email reminding them of an uncompleted Order or products left in the Shopping Basket, to enable them to complete the purchase process.
17. The Customer undertakes not to place fraudulent or dishonest orders; for the purposes of these Terms and Conditions, such orders are deemed to be those which, in particular: contain false information; are placed with no intention of fulfilling the contract; or are paid for using a stolen payment card or by hacking into a third party’s online bank account.
18. Should the Seller become aware of, or suspect, a situation as described in the preceding paragraph, the Seller shall take appropriate steps to clarify the matter.
19. If the Product is not collected within the specified time, i.e. before it is returned to the Seller, the Seller is entitled to charge the Customer for costs up to the amount of the loss incurred as a result of the Customer’s failure to collect the Product and its subsequent return, in particular the cost of delivery.
20. The Seller has the right to cancel an Order if it is not collected by the Customer within a reasonable time.
21. If the Customer is a natural person entering into a contract directly related to their business activities, the Seller shall verify whether the Sales Contract is of a commercial nature by checking the nature of the business activities carried out (PKD codes), as provided under the provisions governing the Central Register and Information on Economic Activity.

§ 5 Price and available delivery and payment methods

1. The prices listed in the Shop are in Polish zlotys and are inclusive of VAT.
2. Whenever the price of a Product is reduced, the Seller shall ensure that the Customer can compare it with the price applicable prior to the reduction by displaying, alongside the current price, information regarding the lowest price that was in force during the 30 days preceding the price reduction. If the item in question has been on sale in the Shop for less than 30 days prior to the price reduction, the information referred to in the previous sentence covers the entire period during which the item was on sale in the Shop.
3.  The final amount payable by the Customer comprises the price of the Product and the delivery charge, of which the Customer is informed on the Shop’s website whilst placing the Order, including at the time of expressing their intention to be bound by the Sales Contract.
4. If the Customer is informed of the price by email, the Contract shall be concluded upon the Customer’s acceptance of the price – such acceptance must be stated in a reply email to the Seller
5. The Customer can choose from the following delivery options:
   a) Courier delivery (via logistics providers DHL Polska, InPost and UPS – estimated delivery time of up to 14 working days within Poland, from the moment the Product is handed over to the courier, i.e. from the date of dispatch). For international deliveries (to other European Union countries and the rest of the world), delivery times range from 2 to 14 working days, depending on the destination country.
6. The providers of online payment services and online payment security are:

- Payu.pl – owned by PayU S.A., with its registered office in Poznań, at ul. Grunwaldzka 186, 60-166 Poznań, entered in the Register of Entrepreneurs maintained by the District Court for Poznań – Nowe Miasto and Wilda in Poznań, under number 0000274399, with share capital of PLN 4,000,000 fully paid up, with NIP (Tax Identification Number): 779-23-08-495. Accepted payment methods:

- imoje - ING Bank Śląski S.A., with its registered office in Katowice, at ul. Sokolskiej 34, 40-086 Katowice; entered in the Register of Entrepreneurs at the District Court for Katowice-Wschód, 8th Commercial Division of the National Court Register, under KRS number 0000005459; with share capital of PLN 130,100,000 and paid-up capital of PLN 130,100,000; NIP (Tax Identification Number) 634-013-54-75; subject to the supervision of the Polish Financial Supervision Authority, with its registered office in Warsaw, at ul. Piękna 20, postcode 00-549 

- PayPo Sp. z o. o. ul. Domaniewska 39 02-672 Warsaw NIP (Tax Identification Number): 5213705997 - deferred payments, 

- Stripe Payments Europe, Ltd,     C/O A&L Goodbody, IFSC, North Wall Quay, Dublin 1, Republic of Ireland, a company providing incoming payment services.

- PayPal (Europe) S.a r.l et Cie, S.C.A. 22-24 Boulvard Royal L-2449 Luxembourg. 

§ 6 Invoices and sales documents 

1. The Seller shall issue a proof of purchase in the form of a fiscal receipt or a VAT invoice, in accordance with the applicable legal provisions.
2. At the Customer’s request, the Seller will issue a VAT invoice.
3. In the event that the Customer is a business, a VAT invoice is issued on the basis of the details provided by the Customer when placing the Order.
4. Invoices may be issued and made available via the National e-Invoice System (KSeF), in accordance with the applicable legislation.
5. Where a structured invoice is issued via the National e-Invoice System (KSeF), the date on which the invoice is assigned an identification number within the KSeF system is deemed to be the date of receipt.

§ 7 Right of withdrawal

1. A Consumer and a natural person entering into a Contract directly related to their business activities, where it is clear from the terms of the Contract that such activities are not of a professional nature, may withdraw from the Sales Contract within 14 days.
2. For health or hygiene reasons, the right to withdraw from the Contract does not apply to products such as: 
   a) socks; 
   b) underwear; 
3. if their packaging was opened after the goods were delivered to the Customer. 
4. The period specified in paragraph 1 shall commence on the date of delivery of the Product to the Customer specified in paragraph 1 above or to a person designated by the Customer other than the carrier.
5. The Customer referred to in paragraph 1 above may withdraw from the Contract by submitting a notice of withdrawal to the Seller. To meet the deadline for withdrawing from the Contract, the Customer simply needs to send a statement before the deadline expires – the statement can be found at the end of these terms and conditions or downloaded from the FAQ section.
6. The declaration may be sent by post or electronically by sending it to the Seller’s email address or by submitting it via the Seller’s website – the Seller’s contact details are set out in § 3. The declaration may also be submitted using the form set out in Annex 2 to these Terms and Conditions and in the Annex to the Act of 30 May 2014 on consumer rights; however, this is not mandatory.
7. The Seller shall issue the refund using the same payment methods as those used by the Customer referred to in paragraph 1 above in the original transaction, unless the Customer has expressly agreed to an alternative arrangement that does not entail any costs for them. If a refund is required for a transaction made by the Customer using a payment card, the Seller shall refund the amount to the bank account linked to the Ordering Party’s payment card.
8. The refund will be issued within 14 days of receiving the Customer’s notice of withdrawal from the Contract. The Seller may withhold the refund until the Product has been returned or until proof of its return has been provided, whichever occurs first.
9. If a Consumer or a natural person entering into a Contract directly related to their business activities, where it is clear from the terms of the Contract that such activities are not of a professional nature, exercises their right to withdraw from the Contract and the Seller has not offered to collect the goods themselves, the Seller may withhold the refund of payments received from the Consumer until the Consumer has provided proof of return, or until the goods have been received by the Seller, whichever occurs first.
10. A Consumer or a natural person entering into a Contract directly related to their business activities, where the terms of the Contract indicate that it is not of a professional nature, who exercises their right to withdraw from the Contract, should return the Product to the Seller’s address specified in these Terms and Conditions without delay, no later than 14 days from the date on which they informed the Seller of their withdrawal from the Contract. The deadline will be met if the Customer returns the Product within 14 days.
11. If the Contract was concluded outside business premises and the goods were delivered to the Consumer or a natural person entering into a Contract directly related to their business activities, where it is clear from the terms of the Contract that such activities are not of a professional nature, to the place where they were residing at the time the Contract was concluded, the Seller is obliged to collect the goods at their own expense where, due to the nature of the goods, they cannot be returned by ordinary post.
12. When exercising the right to withdraw from the Contract, the Customer shall return the Product to the Seller at their own expense and risk. If the Customer has chosen a delivery method other than the cheapest one available from the Seller, the Seller is under no obligation to refund the difference in delivery costs to the Customer.
13. A Consumer and a natural person entering into a Contract directly related to their business activities, where it is clear from the terms of the Contract that such activities are not of a professional nature, shall only be liable for any reduction in the value of the Product resulting from its use in a manner other than that necessary to ascertain the nature, characteristics and functioning of the Product.
14. The goods should be sent to the returns address, i.e. Hoffmanowej 19, 35-016 Rzeszów, Poland.

§ 8 Complaints – liability under the warranty

1. The Sales Agreement covers new Products.
2. The Seller is liable to the Customer if the Product has physical or legal defects.
3. The Product is in conformity with the Contract if:
   a. in particular, its description, type, quantity, quality, completeness and functionality, and its fitness for the specific purpose for which it is required by the Consumer or a natural person entering into a Contract directly related to their business activity, where it is clear from the terms of the Contract that such activity is not of a professional nature, provided that the Seller was informed of this specific purpose at the time the Contract was concluded and the Seller accepted it
   
   b. the product is fit for the purposes for which products of this type are normally used, taking into account applicable legal provisions, technical standards or good practice,
   
   c. the Product is supplied in the quantity and possesses the characteristics, including durability and safety, that are typical of products of this kind and which the Consumer can reasonably expect, taking into account the nature of the Product and any representations made by the trader, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the trader proves that:
   - they were not aware of the relevant representation and, judging reasonably, could not have been aware of it,
   - prior to the conclusion of the Contract, the public representation was corrected in accordance with the terms and conditions and form in which the public representation was made, or in a comparable manner,
   - the public representation did not influence the Consumer’s decision to conclude the Contract;
   
   d. the Product was supplied with the packaging, accessories and instructions that a Consumer could reasonably expect to receive,
   e. the Product is of the same quality as the sample or model that the trader made available to the Consumer prior to the conclusion of the Contract and corresponds to the description of that sample or model
   
   e. The Seller shall not be liable for any lack of conformity of the Product with the Contract within the scope referred to in § 8(3)(a) -e of the Shop’s Terms and Conditions, if the Customer was expressly informed, at the latest at the time of concluding the Contract, that a specific feature of the product deviates from the requirements of conformity with the Contract set out in § 8(3)(a)-(e) of the Terms and
   Conditions, and expressly and separately accepted the absence of that specific feature of the Product.
   
   
4. In particular, a slight difference in the colour or shade of the Product delivered compared to that shown on the Seller’s website is not considered a defect. Differences may arise due to variations in the specifications of the equipment used to view the Products, including differences in the colour settings of computer monitors.
5. The Seller shall be liable if a defect is discovered within two years of the date on which the Product was delivered to the Consumer or to a natural person entering into a Contract directly related to their business activities, provided that the terms of the contract indicate that such activities are not of a professional nature.
6. In relation to Customers who are not Consumers and natural persons entering into a contract directly related to their business activities, where the terms of the Contract indicate that it is of a professional nature, the parties exclude the Seller’s liability under the warranty. 
7. The right to claim for the rectification of a defect or the replacement of the Product with a new one expires one year after the date on which the defect was discovered. 
8. Complaints must be submitted in writing or by email to the Seller’s addresses specified in these Terms and Conditions. Complaints may be submitted using the form set out in Annex 1 to these Terms and Conditions.
9. It is recommended that the complaint include, amongst other things, a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer making the complaint, and the Customer’s request regarding the defect in the Product.
10. Where a Consumer or a natural person entering into a Contract directly related to their business activities—provided that the terms of the Contract indicate that such activities are not of a professional nature—invokes the warranty for defects, they are entitled to demand:
    a. Product repairs,
    b. Product replacement
11. If the Customer makes the declaration referred to in § 8(10)(a), the Seller may replace the Product; and if the Customer makes the declaration referred to in § 8(10)(b), the Seller may repair it – if bringing the Product into conformity with the Contract in the manner chosen by the Consumer is impossible or would entail excessive costs for the Seller. If repair or replacement is not possible or would entail excessive costs for the trader, the trader may refuse to bring the Product into conformity with the Contract.
12. The Seller shall repair or replace the Product within a reasonable time from the moment they are informed that the Product does not comply with the Contract. The costs of repair or replacement, as well as the costs of postage, transport, labour and materials, shall be borne by the Seller.
13. A Consumer, or a natural person entering into a Contract directly related to their business activities where the terms of the Contract indicate that it is not of a professional nature, may submit a request for a price reduction or withdraw from the Contract if:
    a. the Seller has refused to repair or replace the Product,
    b. the Product has already been repaired or replaced by the Seller with a defect-free item and the Seller has still failed to fulfil the obligation to supply a defect-free Product,
    c. It is clear from the Seller’s statement that they will not bring the Product into conformity with the Contract within a reasonable time or without undue inconvenience to the Seller
14. The reduced price must be in the same proportion to the contract price as the value of the non-conforming Product is to the value of the conforming Product.
15. The Seller shall refund to the Customer any amounts due as a result of the Customer successfully exercising their right to a price reduction within 14 days of receiving the notice of price reduction.
16. The Customer cannot withdraw from the Contract if the defects in the Product are minor.
17. If the lack of conformity with the Contract concerns only certain Products supplied under the Contract, the Customer may withdraw from the Contract only in respect of those Products, as well as in respect of any other Products purchased together with the non-conforming Products, if the Customer cannot reasonably be expected to agree to retain only the Products that are in conformity with the Contract.
18. In the event of withdrawal from the Contract, the Customer shall return the Product to the Seller immediately at the Seller’s expense.
19. The Seller shall refund the price to the Customer’s bank account specified in the complaint form within 14 days of receiving the Product.
20. The Seller shall respond to a claim under the warranty made by a Consumer or a natural person entering into a contract directly related to their business activity, where the terms of the Contract indicate that it is not of a professional nature, without delay, and no later than within 14 days, and if the Seller fails to do so within this period, the Customer’s complaint shall be deemed to have been accepted as justified.
21. The Buyer who exercises their rights under the warranty is obliged to deliver the defective Product to the location specified in the Contract, at the Seller’s expense.
22. Products returned under the complaints procedure should be sent to the address specified in § 3 of these Terms and Conditions.

§ 9 Reviews

1. Only people who have used or purchased a particular product may post reviews of it. 
2. It is prohibited to publish, either on one’s own behalf or on behalf of another party, any reviews that are unreliable or untrue. In particular, it is not permitted to post a review of a Product that has not been used or purchased by the person posting the review. This applies to both positive and negative reviews of the Product.
3. The Seller ensures that the reviews published regarding the Products offered by the Shop come from people who have used or purchased the Product in question, by verifying the Order Number and checking, prior to publication, whether the Customer who posted the review actually purchased the Product from the Seller.
4. The Seller does not interfere with published reviews in a way that seeks to conceal or remove negative reviews. At the same time, the Seller reserves the right to hide or remove reviews posted by anyone who has not used the Product in question or who has not purchased the product in question. 

§ 10 Personal data in the Online Shop

1. The Seller is the data controller for Customers' personal data collected via the Online Shop.
2.  The personal data of Customers collected by the controller via the Online Shop is collected for the purpose of fulfilling the Sales Contract or maintaining an Account, and, if the Customer gives their consent, also for marketing purposes.
3.  The recipients of the personal data of the Online Shop’s customers may include: providers of IT, network maintenance and transport services.
4. In the event that a Customer chooses delivery by post or courier when shopping on the Online Shop, the Controller will provide the Customer’s personal data to the selected carrier or agent handling the delivery on the Controller’s behalf.
5.  In the event that a Customer uses electronic payment methods or a payment card in the Online Shop, the Controller will disclose the Customer’s personal data to the selected entity processing such payments in the Online Shop, namely Payu S.A., imoje, Stripe Ltd, PayPal, PayPo, Zen.com, as well as to the logistics operators DHL Polska, InPost and UPS, for the purpose of delivering the order.
6.  The Customer has the right to access their personal data, as well as to rectify, erase or restrict the processing of such data; the right to data portability; the right to object; and the right to lodge a complaint with the President of the Personal Data Protection Office.
7. The provision of personal data is voluntary; however, failure to provide the personal data specified in the Terms and Conditions, which is necessary for the conclusion of the Sales Contract, will result in the inability to conclude that Contract.
8. In the event of subscribing to the newsletter and consenting to receive it during the registration process or when placing an Order (consent to receive commercial communications by electronic means), you need only provide an email address to which commercial communications from the Controller will be sent. The User may opt out of receiving such information at any time by clicking the unsubscribe link at the bottom of each newsletter or by sending an email to: [email protected]. Further information on the processing of personal data by the Data Controller can be found in Relab’s Privacy and Cookies Policy.

§ 11 Contract for the provision of electronic services

1. Through the Shop, the Seller provides electronic services enabling Customers to place Orders via the Order Form. 
2. The electronic service is provided free of charge. 
3.  The Contract for the provision of electronic services is concluded for a fixed term and terminates upon the submission of an Order or the cancellation of such an Order.
4. Technical requirements for using the ICT system: a computer with internet access, access to email, a web browser: Internet Explorer version 7.0 or later with JavaScript and cookies enabled, Mozilla Firefox version 4.0 or later with JavaScript and cookies enabled, or Google Chrome version 8 or later. The recommended monitor resolution is 1024×768 pixels. 
5. It is prohibited to use electronic services in a manner that unlawfully disrupts the operation of the Shop through the use of specific software or devices, or to place fraudulent orders within the meaning of these Terms and Conditions. 
6. Customers may submit complaints regarding the provision of electronic services via the Online Shop by sending an email or by writing to the Seller’s address. 
7. The Seller shall consider the complaint without delay, and no later than within 30 days of receiving it. 
8. The Seller shall respond to the complaint via the email address provided by the customer or by any other means agreed between the parties, and shall, where possible, propose a solution to the problem.

§ 12 Final Provisions

1. Contracts concluded via the Shop are drawn up in Polish or English (depending on the Buyer’s location).
2.  The Seller reserves the right to amend these Terms and Conditions for valid reasons, namely: changes in legislation, changes to payment and delivery methods – to the extent that such changes affect the implementation of the provisions of these Terms and Conditions. The Seller shall notify the Customer of any changes at least 7 days in advance.
3. In matters not covered by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Consumer Rights Act, the Personal Data Protection Act, the Copyright and Related Rights Act, and the provisions of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), whilst the Consumer is also entitled to the rights and claims against the Seller provided for by the law of the Consumer’s country of origin.
4. The Consumer from outside Poland is entitled to the protection provided for by the laws of their country of origin and is protected by those laws regardless of the choice of applicable law.
5. The Customer has the right to use out-of-court complaint handling and redress procedures. To this end, they may submit a complaint via the EU’s ODR online platform, available at: http://ec.europa.eu/consumers/odr/

The annexes form an integral part of these Terms and Conditions.

Annex 1. Complaint form. (This must be completed when making a claim under the warranty).

Annex 2. Contract withdrawal form. (This section should only be completed if you intend to withdraw from the Contract entered into with the Seller).